Security Analyst - Tier 1

Security Analyst - Tier 1

Informatik / Telekommunikation
  • Dauerstelle - Vollzeit
  • Referenz : INT-011866
  • Teilen:


  • Region Stadt Zürich / Zürichsee
  • Art des Vertrags Dauerstelle - Vollzeit
  • Tätigkeitssektor Informatik / Telekommunikation


As a preferred supplier for Kudelski Security in Zurich, we are looking for a Security Analyst - Tier 1 with start date as soon as possible or within 6 months.


Security Device Management
  • Use strong TCP/IP networking skills to perform network troubleshooting to isolate and diagnose common network problems
  • Configure and manage Firewall (FW), Intrusion Detection Systems (IDS), Internal Vulnerability Scanners (IVS), Security Information and Event Management (SIEM), Web Application Firewalls (WAF), and other advanced security platforms
  • Perform standard changes on customer security devices.
  • Work with internal Tier 2 and vendor resources to resolve complex issues on managed devices
  • Resolve problems independently and understand the correct escalation procedures
  • Report on Security Devices related KPIs to MSS CFC management
Security Monitoring
  • Perform security incidents triage as 1st level
  • Work in 24x7 shifts
  • Handle and investigate security incidents raised on customer systems
  • Analyze and respond to security Incidents
  • Escalate complex cases to L2 and L3 analysts
  • Contribute to complex cases handling
  • Manage customer communication on security incidents through customer portal, email, phone
General responsibilities
  • Take responsibility for customer satisfaction and overall success of managed services.
  • Be available, ready, and able to accept incoming calls.
  • Respond in a timely manner (within documented SLA) to support tickets.
  • Document actions in tickets to effectively communicate information internally and to customers.
  • Recommend improvements for Standard Operating Procedures.
  • Propose enhancement on tools and workflow.
  • Participate to system automation initiative
  • Test new technologies integration in the service
  • Adhere to policies, procedures, and security best practices.
  • Participate to service deployment for new customers

Erforderliches Profil

IT Operations experience
  • Knowledge of Service Desk activities
  • Security devices administration (FW, WAF, IDS, IPS, End-points clients)
  • Service Level Agreement management
  • Customer satisfaction management

Knowledge of components of the IT Security technical chain at architecture and technical level
  • Network security components (TCP/IP, DNS, packet capture)
  • System security components (Windows, Linux)
  • Workstations security components
  • Other application level security components
  • Deep IT components technological knowledge (understanding of technical logs)
  • Technical certifications are a plus, such as ITIL
  • Good communication skills (oral and written)

  • German (Min. C1), English 

Application process

Interested? You can find more information here: Infopackage. Please apply via the "Bewerben" button below and answer all questions, otherwise we will be unable to process your application.


  • Agentur GPP AG - GLOBAL RECRUITMENT - +41 44 266 50 25
  • Veröffentlicht am 21. April 2021
  • Berater-in Marijke van Engelenburg