Senior Manager: Technical Services

Senior Manager: Technical Services

Informatik / Telekommunikation
  • Dauerstelle - Vollzeit
  • Referenz : INT-020907
  • Teilen:


  • Region Zürcher Unterland / Limmattal
  • Art des Vertrags Dauerstelle - Vollzeit
  • Tätigkeitssektor Informatik / Telekommunikation


As Supplier for NTT Switzerland in Wallisellen or Home-Office (negotiable) we are looking for a dedicated individual as Senior Manager: Technical Services (permanent, full time) with start date as soon as possible or within 6 months. 


  • Successfully manage the unit, profit and loss and lead a team of people.
  • Contribute to strategy development and managing implementation to achieve revenue and expense targets.
  • Collaborate with internal stakeholders to set the standard for client satisfaction and develop client service policies, procedures and standards that will drive optimisation and client satisfaction.
  • Use understanding of business objectives, market trends and client requirements to contribute to the development of a technical service practice and that is aligned to the business strategy and goals and builds a seamless service operation.
  • Work with internal stakeholders to set annual growth targets and manage the internal organisational impacts on the team in terms of resourcing, financing and up skilling.
  • Ensures that the required process, policies and tools relating to financial, people, marketing and delivery management are in place.
  • Leverage their relationship skills and knowledge of the client environment to assist and influence the client.
  • Take full ownership for managing efficiency levels, streamlining and continuously improving procedures to deliver customer excellence.
  • Manage resource capacity to achieve service level agreements.
  • Establish internal controls to ensure management validation checks that ensure that services goals are being achieved and that business value is being realised throughout the services lifecycle.
  • Provide business advice and technical consultation to clients when required.
  • Prepares and presents reports to senior leadership.
  • Execute business plans, monitoring performance and managing expectations to achieve best business results.
  • Ensure that the business unit meet its profitability targets, maximising revenue per billable resource within agreed cost constraints and without compromising the integrity and standards of the company.
  • Set and manage the operational budget.

Erforderliches Profil

Knowledge, Skills and Attributes

  • Strong understanding of the vast range of IT operations and NTT service offerings
  • Deep knowledge and understanding of IT industry environment and business needs
  • Demonstrate strong levels of client engagement
  • Service orientated individuals who are able to manage client value whilst maintaining profitable business results
  • Display an in-depth understanding of the product's functionality and capability and how it is applied to solve client's problems
  • Motivational and inspirational leaders with superior decision-making skills and the assertiveness
  • Excellent collaboration skills and able to interact professionally at all levels internally and externally
  • Well-developed strategic thinking capability and good analytical skills

Academic Qualifications and Certifications

  • ITIL Foundation Certificate V3 (ITIL-Fv3) or equivalent
  • Relevant technical certifications

Required Experience

  • Excellent level of relevant experience in similar role within a related environment
  • Strong previous experience operationally managing a technical team
  • Demonstrated leadership experience
  • Solid experience dealing with clients and managing service levels
  • Excellent stakeholder engagement experience at all levels in the organisation
  • Project management experience

Application Process:

Interested? You can find more information here: Infopackage. Please apply via the "Bewerben" button below and answer all questions, otherwise we will be unable to process your application.


  • Agentur GPP AG - GLOBAL RECRUITMENT - +41 44 266 50 25
  • Veröffentlicht am 13. September 2021
  • Berater-in Marijke van Engelenburg