IT Site Manager Service Delivery Switzerland

IT Site Manager Service Delivery Switzerland

Chemie / Pharma / Biotechnologie
  • Dauerstelle - Vollzeit
  • Referenz : INT-029955
  • Teilen:


  • Region Zürcher Oberland
  • Art des Vertrags Dauerstelle - Vollzeit
  • Tätigkeitssektor Chemie / Pharma / Biotechnologie


As a preferred supplier for Tecan Group AG in Männedorf, we are looking for an individual as

IT Site Manager Service Delivery Switzerland

(permanent employment, 80-100%). The earliest start date is as soon as possible. Up to 40% home office possible per week.


  • Responsible for two sites in Switzerland with around 700 employees
  • Provide IT support and resolve problems, incidents, and service requests
  • Participate in various IT system engineering tasks and projects
  • Provide insights, analysis, prognosis and forecasting of service incidents and status
  • Defines close relationships with all Business teams to align and ensure proper service delivery
  • Collaborate with all IT teams to follow up on service incidents, critical infrastructure topics, improvements, and new requirements
  • Lead and shape service management methodology, processes, and governance
  • Define and maintain global Service Catalogue and application portfolio
  • Establish knowledge management for IT Operations

Erforderliches Profil

  • Basic IT education
  • Several years of experience in managing or directing an IT Operations/Service organization
  • Experience in ITIL, service management and execution
  • Proven experience in IT planning, organization, and development
  • fluent in English, German would be an asset
  • Experience with MS Client Applications, MS Operating Systems, Desktop Client environment, Cloud, Mobile Device environment
  • Good knowledge of agile mindset and agile competences

Application process:

Interested? You can find more information here: Infopackage. Please apply via the "Bewerben" button below and answer all questions, otherwise we will be unable to process your application.


  • Agentur GPP AG - GLOBAL RECRUITMENT - +41 44 266 50 25
  • Veröffentlicht am 27. Juni 2022
  • Berater-in Jie Zhu