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3rd Level Support Engineer exos

3rd Level Support Engineer exos

Informatik / Telekommunikation
  • Dauerstelle - Vollzeit
  • Reference : INT-021284
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Details

  • Region Zürcher Unterland / Limmattal
  • Type of contract Dauerstelle - Vollzeit
  • Sector of activity Informatik / Telekommunikation

Introduction

As Preferred Supplier for Dormakaba Schweiz AG in Rümlang or Home-Office (negotiable) we are looking for a dedicated individual as 3rd Level Support Engineer exos (permanent, 80 - 100%) with start date as soon as possible or within 6 months.

Description of the mission

  • As a member of the Technical Support exec team, you are responsible for all support activities,
  • Handling inquiries, analysis of technical issues and solving problems as part of an interdisciplinary team
  • Assist field technicians by answering technical questions about our hardware and software products, troubleshooting technical issues, and providing guidance on resolving customer defects
  • You are the interface to our market organizations and many internal teams, including Development, Product Management, Field Service, Training and Global Business Owner.
  • You coordinate troubleshooting measures as part of the problem management in coordination with the responsible parties.
  • Provide high-quality articles for a publicly accessible knowledge base
  • Your suggestions for product optimization are an important contribution to the further development of our products
  • Assist the team in the continuous optimization and further development of the support organization


Required profile

Must Haves:

  • You have a high degree of professionalism, empathy and a down-to-earth mentality when working with customers, end-users and employees.
  • Engineer (Bachelor) in the field of computer science/electrical engineering/communications engineering or comparable competence gained through:
  • More than three years of professional experience in technical support (2nd/3rd level) of software systems or as a service engineer/project manager with field experience in installation, configuration and operation of software systems.
  • Practical experience in software development or knowledge of exos and access control is an advantage.
  • Strong IT skills for operating systems, servers, databases, networks, HW in the area of access control, experience in support processes and systems
  • Able to multi-task effectively in a fast-paced, ever-changing environment
  • Excellent verbal and written communication skills and common sense are required
  • Priorities will be agreed upon with the supervisor. However, a willingness to work independently is expected
  • Languages: We expect fluency in English and German, both spoken and written

Application Process:

Interested? You can find more information here: Infopackage. Please apply via the "Bewerben" button below and answer all questions, otherwise we will be unable to process your application.

Information

  • Agence GPP AG - GLOBAL RECRUITMENT - +41 44 266 50 25
  • Published on 21. September 2021
  • Consultant Marijke van Engelenburg